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uplink currently operates at a lower speed 100 Mbps
Hi I've just purchased 2 NWA50AX to vastly improve the wifi in my home/office - I also purchased an additional 8port POE switch (TL-SG1008p) I setup the 1st AP, connecting to the above with a new Cat6 cable. It installed fine, and updated. But then a warning was shown in Nebula: "uplink currently operates at a lower speed…
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How to delete my account
Dear Zyxel-Team, please delete my account and all related information as I do not use any Zyxel products anymore. Thx in advanced. SRuehlmann
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Network discovery takes very long time
NEBULA NR5101. Server in speedtest.net takes extremely long time to discover. 30 - 45 seconds. Sometimes it also take very long time to connect to a new random URL. It is not the 5G network taking the time. The same 5G network is testet on my Samsung S21 5G. Server discovery on speedtest.net and connecting to a new /…
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Inactive license
I can't upgrade my base pack license to purchased plus pack
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AP NWA50AX disconnects and says that wifi password is not correct
Hi,I have a WiFi set up using a NWA50AX for about 6 months.All worked very well until recently.In the last few weeks I noticed that the WiFi connection kept dropping. When trying to re-establish it, I got often the answer "the WiFi password is not correct." Yet, the password is stored with reconnect automatically and there…
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Secure DHCP Server on switches with Nebula
Hello,I'm deploying some switches on the field, all of them connected with Nebula so remotely managed.I do not want that if someone plugs a router, in a RJ45 port of a switch (e.g. SwitchABC), this could modify the DHCP server of the SwitchABC creating chaos inside its peripherals. I saw the option DHCP Server Guard (NCC -…
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How do I delete my account
Hello, I can't find an option to delete a Zyxel Nebula account. Please delete all accounts connected to my mail address. MyZyxel, Nebula, etc. Best regards
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Delete all my accounts
Hi. I don't use zuxel anymore. Delete all my accounts, including Nebula and on this site.
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Please, for the love of god: Delete my account
I've been searching for 30 minutes, there's not effing delet button to permanantly delet my 'MyZyxel' account.
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Selected LAN IP via selected WAN to internet
Hello, I know than you can configure LAN1 to exit via WAN1, LAN2 with WAN2 and so on.That is an interface rule so it works. Due to poor internet connections I would like to let 1 specific IP on LAN1 to go on internet via WAN1 while the other PCs on LAN1 go via WAN2.I need to have that specific IP (the one that has to go…
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NWA50AX SmartMesh Connection Issue
I have three NWA50AX AP's and another 3rd party AP 1 - Basement/Wired2 - Main Floor/Wired3 - 2nd Floor/Mesh to Main Floor4 - 3rd party AP in Wired Garage (to be replaced in future) The #3 AP, SmartMesh to the Main Floor, has issues connecting. #1 Utilization: 2.4Ghz=17% 5GHz=1% #2 Utilization: 2.4Ghz=31% 5Ghz=21% #3 was…
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iwpriv(kickmac)
Hi Zyxel-support first of all I wish you happy holidays and all the best for the upcoming year. I have 3x NWA1123-ACv2 which are managed via Nebula. They broadcast the same SSID (NWA2.4) on both 2.4Ghz and 5Ghz. They work very well so far but recently I noticed that in conjunction with my iPad 8th Gen I get the following…
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USG Flex with Nebula and iptables masquerade
Hi all, is it possible to use iptables with an USG Flex 200 and Nebula? iptables -t nat -A POSTROUTING -s 10.10.20.100 -d 10.10.30.100 -j MASQUERADE My vacuum cleaner Roborock S7 does not respond when client is not in the same subnet/vlan. CLI would be also ok for me if it is permanent :-) Thanks!
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Nebula android app gives ERR_UNKNOWN in Clients list
After I removed and re-added one device in my Nebula account, Nebula android app keeps giving "ERR_UNKNOWN" in the dashboard page and in the "Clients" page. Tried reinstalling the app, clearing cached data etc, nothing works. Can this be fixed somehow?
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Help reviewing NCC log?
Hi, I recently got a new NWA1123-ACv2 and tried setting it up via Nebula cloud control - however, that didn't happen. Can anyone help me go over the NCC logs to see if anyone messed with the AP while it was in its default (unprotected) state? Thanks! Category Detailsystem Port 0 is up! The link speed is…
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STA Leave (L2UPFrame)
Hello Im no network expert, but will try to explain properly :-) I have a NR5101 5G router connected with cable to NWA50AX + another NWA50AX in smart mesh mode. Network setup in Nebula software. All my devices constantly got dropped over wifi connection with one SSID. So have seperated my 2.4GHz and 5HGz to a XXX_2.4G and…
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[NEBULA] When using the Click to Continue option in Captive Portal, Acknowledgment page slow?
When using the Click to Continue option in Captive Portal, I am hearing a lot of complaints that the Acknowledgement page takes a long time to come up in order to agree. Is there a setting that I might be missing?
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NWA210AX - Secondary SSID - WPA2 PSK - intermittently fails auth
Name: NWA210AX Firmware: V6.45(ABTD.0) (Latest) My secondary network (guest) which is 2.4ghz only, and set to vlan 999 goes through periods of not authenticating clients with the pre shared key. I see my clients go offline and when trying to re-authenticate i get password incorrect. Via Nebula I've tired to change the name…
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NWA1123-ACV2 AP are not stable. Keep on disconnect though there is strong signal
Hay Guys, I installed 4 AP's (NWA1123-ACV2) at my client place. There are 50-60 users. I created 2 ssid's and using for all the AP's. Enabled Smart Mesh. But user facing wifi Disconnecting problem, even though signal is strong but still half of the user facing wifi disconnect problem. Any Solution? Please HELP!
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Network of 10 NWA1123-AC PRO's is randomly disconnecting users
We have implemented a network of 9 NWA1123-AC PRO AP's with 2 GS1920-24HP POE switches across a 2 story building to cover 40-60 devices. We are using a single SSID and kept most of, if not all of, the default Nebula settings. However, we are getting multiple reports daily of intermittent disconnections. I had the…
