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[NEBULA] Cannot connect to my NWA1123 anymore
After adding my access points NWA1123-ACV2 into Nebula I'm not able to access them anymore directly. This I need as I need to connect to the device even if internet is down and Nebula not available. How can I achieve this? Thanks
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Add device Nebula
When i try to add a device (Zyxel NR5101) in Nebula with correct Mac adress ans serial number) i receive : Cannot find device.
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Cannot add licenses
Is anyone else having an issue where you cannot add licenses via the Nebula console? When I enter a license it displays the type of license and allows me to click finish, however, it just hangs at that point. I have tested with Security and Pro Pack licenses, and they all hang. This has been the case for two days.
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Multicasting blocked
Hi everyone, We have a USG FLEX 500 with 3 VLANS. 2 of them are intended for users and equipments. Other VLAN is intended for audio/video equipments. We use USG FLEX 500 in Nebula. What we now experience is that the A/V VLAN can be accessed from the other VLANs, but multicasting is prevented. Briefly about the A/V…
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NSW100-28p no longer connected to nebula, but traffic works
Hi, I have a strange situation with a NSW100-28p after a power outage. The ALM led blinks red, Connection to nebula seems down as device shows up as offline, however traffic through the switch and security gateway to the internet works just fine, including to devices connected behind the switch (there is a second switch on…
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Once I switch the routers off, I'm not able to connect them to the SIM
Hi, I've 2 Nebula 5G NR501 and I'm facing the same problem. I set up the router and I configure the SIM card and it's woks. But, once I switch off the routers and I switch them on, the devices are not able to connect to the SIM network anymore. The only possibility is a factory reset and to set the SIM again. It's happened…
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Nebula VPN Performance
Hi everyone Is there any settings or policy's I can use to make sure I am getting the best possible throughput? I have 2 sites linked via ATP800 and Flex700. Bother are on 1GB bearers up and down. The best speed I get is around 1.4 megabyte per second. Any tweaks suggested would be greatly received :-)
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eits2.zyxel.com has refused the connection
Good evening, I wanted to know if there are problems with opening tickets in the ncc dashboard in the help center; I can't open the ticket and it says: eits2.zyxel.com has refused the connection. What should I do? Thank you. Andrew
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in app push not working
Hello, I have the feeling the Nebula in-app push notification are not working for me (e.g. push notification when AP goes offline for more than 15min) Note: I have not any licence pack yet Note: I have activated the multifactor authentication and I need to enter again the double factor code when I relaunch the mobile after…
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Some NWA55AXE Access Points won't connect Wireless Bridge with VLAN
I have a site with NWA55AXE AP's, and the units that are set up for wireless bridge are acting funky. They will be offline for 30 minutes, then check in with somewhat minimal information, and then go offline again. Most of the other AP's in the area are NWA55AXE but we do have some NAP203 units. Is it possible for the AP…
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NWA50AX blinking orange/green non stop, can not configure it
A brand new NWA50AX keeps blinking orange/green non stop, can not configure it mob. app says device offline or network issue tried reset to no avail Should I trash it ?
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Mobile app doesn't appear to update
I have installed the Nebula mobile app on two android devices. Both devices show the same number of connected clients. However, that number doesn't match what I see in the Nebula web application. Looking at my current data android app claims I have only 1 device connected but looking at the Nebula web app the clients show…
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NSG end of life
Hello We own 9 NSG50 and one NSG200 which are on the end of life list. On this page there is a distinction made between End of LIfe and End of Support. https://support.zyxel.eu/hc/en-us/articles/4844786400786-End-of-Life-EOL-EoL-End-of-Support-EOS-EoS- What does this mean for these devices? Will they continue to receive…
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Slow 5G speeds with NR 5101 Nebula
Hello Just like with below thread, Im experiencing slow speeds with the NR 5101 Nebula Edition. Compared to my iPhone 13 (which is known for average antenna at best), im only getting around 100/100 on the Router (cable & wifi tested speeds) and my iPhone Cellular 5G gives me around 250-300/100 speed at the exact same spot.…
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nr7101 in bridge mode?
Hi, I have one nr7101 on the roof. It is connected to my Wifi router. I am considering purschasing an outdoor accespoint which I would place beside the nr7101 to get wifi access to my yard. Now I read that there is a " bridge mode (cellular IP passthrough)". If I would use ethe cellular IP passthrough mode - Would I get…
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NWA90AX | Massive issues with Intel AX201
Good evening, I have recently replaced my Fritzbox with a NWA90AX. Since then, I have massive problems with a notebook using an Intel AX201 Wifi 6 card. I never had similar problems with the Fritzbox and I'm currently quite desperate. I have two SSIDs and ca. 10 clients, most of them supporting 5G, but also some devices…
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Nebula Cloud Authentication 802.1X RADIUS server questions
Hello- I am a network engineer evaluating the feasability of using Zyxel wireless, switching, and FW services for a small school. One thing that caught my attention is the ability to use 801.1X RADIUS over the cloud as a feature. This is a huge upgrade over WPA2 Personal and PSK that is currently deployed. Plus the skill…
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HP printer connects to another access point and printing is not possible anymore
Hello, I've noticed that our business HP printer (Officejet Pro 9022e) sometimes roams to another access point (nr. 2). This happens for instance when the closest access point (nr. 1) has become unavailable. When all the workstations are connected to access point nr. 1, they can't print unless I powercycle the printer.…
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WPA Enterprise using cloud auth and EAP-TLS?
Nebula AP with WEP Enterprise and cloud auth is currently using the insecure PEAP-MSChap2? Can it be configured with EAP-TLS?
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Nebula bandwidth utilization graph unreliable
I noticed that both in the desktop website and the mobile app the network utilization graph is just wrong. there's no way i never exceeded 4mbps in download on a 100mbps line… what's going on here? This screenshot is from a usg flex 100, but i noticed a similar behavior on many atps we manage…
