VMG3925-B10B drops 5GHz wireless several times a day - HELP!

124678

Comments

  • ChrisM
    ChrisM Posts: 2  Freshman Member
    Hi Zyxel Support

    I too, am experiencing these issues on the same router from Hiper. Since you said that I should not change the fw version, should I then not update it when the patch is released on June 17? Then what should I do.
  • Zyxel_Support_CPE
    Zyxel_Support_CPE Posts: 188  Zyxel Employee
    Sixth Anniversary
    Hi JustPretender/ lauowolf,

    V5.13(AAVF.13)C0 fw is ready on website, you can download it now. 
  • Zyxel_Support_CPE
    Zyxel_Support_CPE Posts: 188  Zyxel Employee
    Sixth Anniversary

    Hi danielnielsen,

    The patch with V5.13(AAVF.11)C0_20180409B is included in 13C0, you can use this one. But I suggest you can contact with your ISP first if it’s need do any settings for Hiper network.


  • Zyxel_Support_CPE
    Zyxel_Support_CPE Posts: 188  Zyxel Employee
    Sixth Anniversary
    Hi ChrisM,

    Can you please share fw version on your device now? Thanks.
  • ChrisM
    ChrisM Posts: 2  Freshman Member
    Hi 

    I have the V5.13(AAVF.11)C0_20180409B on the router at the moment.
  • Zyxel_Support_CPE
    Zyxel_Support_CPE Posts: 188  Zyxel Employee
    Sixth Anniversary
    Hi ChrisM,

    The patch with V5.13(AAVF.11)C0_20180409B is included in 13C0, you can use this one. But I suggest you can contact with your ISP first if it’s need do any settings for Hiper network.
  • JustPretender
    JustPretender Posts: 6  Freshman Member
    So, I've upgraded and the situation is the same. Other suggestions?
  • thomaslkjeldsen
    thomaslkjeldsen Posts: 7  Freshman Member
    edited June 2019
    Dear Zyxel_Support_CPE,

    The download page[1] links to release notes for the latest firmware release. When I read the release notes[2] there is a section titled "Modifications in V5.13(AAVF.13)C0" on page 11, but nothing is mentioned about any 5Ghz issue.

    Are you an official Zyxel representative?
    Is this issue publicly acknowledged by Zyxel?

    [1] https://www.zyxel.com/us/en/support/download_landing.shtml
    [2] ftp://ftp.zyxel.com/VMG3925-B10B/firmware/VMG3925-B10B_5.13(AAVF.13)C0_2.pdf
  • Zyxel_Support_CPE
    Zyxel_Support_CPE Posts: 188  Zyxel Employee
    Sixth Anniversary
    edited June 2019

    Hi JustPretender,

    We did internal testing for a long time, can you please describe more detail you encounter in 13C0 fw?  


  • Zyxel_Support_CPE
    Zyxel_Support_CPE Posts: 188  Zyxel Employee
    Sixth Anniversary

    Hi thomaslkjeldsen,

     

    The solution was included in V5.13(AAVF.13)b1 version; you can refer to page 13 “5G beacon” issue.


Categories

Consumer Product Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）