FWA710 losing 5G

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  • Zyxel_Judy
    Zyxel_Judy Posts: 2,317 image  Guru Member
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi users,

    To help clarify the symptom and identify the root cause, we would like to access to your device, so please enable Zyxel support and provide us with the name of your Nebula organization/site here or via the private message by clinking to my account > Message.

    Zyxel_Judy

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  • Gio3gio
    Gio3gio Posts: 4 image  Freshman Member
    First Comment

    Dear Judy, I'll send you a private message whith my organization/site. Just to clarify issue using N78 band: randomly any time of the day modem lose internet connection forever (hours, days) but both 5G nsa carrier an 4G connection stay on. This is like a black-out than can be resolved, but only for a limited and indefinite time, only by restarting router. By switching off N78 band instead stop the issue so that internet connection remain active forever but unfortunatly speed become poor. Network monitor feature is always ON and NR5G-NSA/4G (Auto Switch) is ON too.

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,317 image  Guru Member
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @Gio3gio ,

    We noticed that you created a post to report this issue, so we will track it and provide updates in that thread. Please continue any discussions there.

    FWA710 problema di disconnessione del router — Zyxel Community

    Zyxel_Judy

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