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USG Flex H - Home Office User should authenticate to USG Flex H via Login to access RDP
Hello! When a user in the home office (no zyxel firewall) tries to login to a company USG Flex H the "login denied" appears. When an adminitrative user tries to log in - ok Situation: User in Home Office (no zyxel firewall) should authenticate via WAN to a USG Flex H via webinterface, to access a RDP-Connection on the LAN…
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Device stuck in Cloud-Saving Mode – no access to local configuration (XMG1915-18EP)
Dear Zyxel Support Team, I need assistance with my Zyxel XMG1915-18EP switch. The device is currently stuck in the Cloud-Saving Mode of my Nebula organization. Because of this, the following issues occur: No “Remove from organization” option in Nebula Setup wizard keeps appearing Local web interface is limited “NCC…
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Application for analyzing Wi-Fi
Friends, I'm facing a Wi-Fi connection instability issue at a client's site and need suggestions for a Wi-Fi analysis app.
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"SSID by usage" showing more SSID than expected
Hello everyone, on a site I have 3 SSIDs. Let me call them Red, Blu, Violet. On the "SSID by usage" widget I see 2 times the Red SSID instead of only one: Why is it showing double SSID?
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Router FWA505 bought as second hand in ebay cannot be added to Nebula
When putting the serial number, I receive the following message "cannot find device". But when I enter the router as administrator (through 192.168.1.1), I see that my device is in the Nebula Control Center Status. I tried to get some support by Zyxel Customer Service, but when I put the serial number they tell me to ask…
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app control
hello, I think this can be made a little bit better: For example. i want to check on social network. I can select All, and that works. But if i want to make 1 exeption, i have to click every single entry. that's a lot. Why not make selection boxes in front of the entries: Click all, deselect the one you don't want. yours…
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VPN tunnel uptime problem
USG FLEX 700H V1.36(ABZI.0) So I don't normally look at Nebula but now and then I log in to view some things like the VPN usage and connectivity and I'm sure the last time I looked when I had three tunnels that are local it showed solid green for all of them but I added a 4th and check over some days and some red was…
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Zyxel Wireless Optimizer
Are the NWA90AX and WAX610D devices not listed in the software Zyxel Wireless Optimization?
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Inicio de servicio
Buenas, Acabo de adquirir un NWA50AX y no consigo iniciarlo de ninguna manera. O me dais solucion pronta o os devuelvo el producto. No creo que tenga que pagar una licencia para usar un producto que ya cuesta 70€
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minor bug
When i click the copy button behind "organization ID" in the right upper corner, i get the message cloud monitor id copied… when i click the copy button behind "cloud monitor id", in the right upper corner i get the message organization id copied… It's just the message which isn't correct.
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MAC Filter whitelist on Access Points
This morning I was at a client and I had to create wireless network on sensitive network unfortunately(no cable possible). Created decent password and only allowed 1 AP to send out, but in the early days I used to work with a MAC Filter list where I could work with whitelisting. I don't seem to find this on Nebula anymore…
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Nebula global whitelist for URL threats
Hi, I cannot find this feature anywhere, and it genuinely really suprises me that it isn't already a feature. Unless I am missing something, there is no ability to whitelist a false-positive URL/DNS Threat globally to all our USG appliances. Surely, with the new H Series firewalls all having Nebula connectivity as…
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Basic routing for subnets between two routers
I want to route subnet x.x.15.x traffic from one router(1), which physically sets next to router(2). Like wise.. want to route traffic from router(2) subnet x.x.200.x to router(1). I know this basic stuff… but I am an application software programmer.. filling in for our network engineer .. that is no longer here <sigh>
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Bug in API
When i use port profiles, and i use the: https://api.nebula.zyxel.com/v1/nebula/{siteId}/sw/{devId}/port-settings I retrieve the default settings of the port. (so trunk pvid 1 etc). while many ports are disabeled and are access ports etc. example: type access in nebula, trunk with api. when i set manually the settings,…
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Unable to Allocate licences
Hey Guys Nebula portal performance is poor this morning and devices not showing newly assigned licences. Anyone else getting this?
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USG LITE 60AX V2.20(ACIP.0) - WPA2 connectivity issues
Hello everyone, with security routers when I set WiFi with WPA2 in Security Settings, I am NOT able to see the SSID and then connect to it with "old" laptops like n family WiFi cards. Of course I use always 2.4 + 5 + 6 GHz enabled radios. Anyway I have to use WPA3 with these settings: Changing WPA2 to WPA3 gives me the…
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On which services Nebula relies on?
In the latest hours AWS had some… intense hiccup that impacted… "few services" (on the right some of services affected in Italy). I think might be useful to know on which services Nebula relies on… if this can be shared. Zyxel is really kind to share any incident in a readable detail…
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Nebula registration requirements for USG Flex 100HP firewall
Hello, We are deploying over 500 units of the USG FLEX 100HP firewall. We were only able to register them successfully after upgrading the firmware locally. However, the devices register soon after boot, without requiring acceptance of the license agreement. What are the mandatory requirements to register these firewalls…
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XMG1915-18EP no fan status on Nebula
Hello everyone, I configured a XMG1915-18EP but I cannot see fan status on its page on Nebula: As you can see there is no fan status like GS1920-24HP: Is there a plan to add that monitoring function on Nebula?
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Device show in My devices and services but not in organization device list
I have an AP and would like to unregister from an organization but failed. Here is the snapshot of the device. However, I cannot find it from the device list from the organization. What can I do to unregister the device?
