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USG Flex no Nebula connection and gateway timeout after few hours of running
Hi, since 3 days my USG Flex 200 has no nebula connection after a few hours of running and i cannot login through the web interface. When I try to login with "support" username I get the following error: Gateway Timeout The gateway did not receive a timely response from the upstream server or application. zyxel support…
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Security Alert monitoring by email
Excuse me if this has already been asked or mentioned a few times before within this community, but why isn't there any mechanism in the Nebula cloud to alert ie. by email in particular on such issues as Web Filtering, Anti-Malware and IPS from our clients when such issues are detected? No one wants to sit in front of a…
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Guest SSID disappear - NWA50AX
Hi. When the APs have been turned on for several hours without traffic on the guest ssid, it disappears. It doesn't show up again until I reboot the APs. Thank you.
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Forced Firmware Rollout
Anyone else seeing the appliances being upgraded this morning?
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NWA55AXE disconnects
Good evening, I actually bought two Zyxel NWA55AXE as an outdoor replacement to a Fritzrepeater. I am in the situation that I work from the mobile for my employer. For this reason, I always have to dial into the VPN accordingly. With the Internet provider I have myself that works. With my office, however, I have rented,…
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scr 50 axe
Hi, I have a problem : the lan connection is not stable. Since this morning, I had twice a disconnection and had to turn off and on the SCR. What can i do to have a stable connection. The WIFI is working… but I have a number of PC's and printers connected. Thanks and have a good evening Yves
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I want to delete account
i want to delete MyZyxel Account and this account
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Problem Wifi Calling
Hi, Sorry for my bad english. I'm a problem with a smartphone to Wi-fi calling. We installed a Zyxel wifi hotspot (model: NWA1123ACv3, firmware version 6.3). On a Samsung Galaxy A52s 5G, Wifi calling does not work with this hotspot. it works on other wifi delivered by other hotspots (not zyxel) Wifi calling from other…
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Nebula Control Center Version: 17.00 (build 230517.0522, prod - Navigation Panel Menus
How to get the Navigation Panel Menus to fully display? The help says to: Click the arrow ( « ) on the upper right corner of the navigation panel to collapse or expand the navigation panel menus. But there are no ( « ) to click on.
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Error showing data usage and application usage in Nebula app Android using SCR50AXE
Hi Looks like there is some kind of error with the usage data Lots of application data, but almost no usage data? Is that correct or is it an error?
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Use NWA50AX as a range extender?
Hi, I have a set of 6 pcs NWA50AX managed via Nebula. I need to have an access point outdoor (location is within a hut, so it's protected against rain and snow) where I do not have a LAN cable. So is it possible to enable mesh (on all NWA50AX devices?) and add an extra NWA50AX in the hut acting as a range extender? If the…
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NWA50AX nebula without licence ?
I am an individual person, can i use nebule with 2 NWA50AX without payintg licences each year ? I want to mame roaming with my 2 NWA50AX
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Sorry for basic question!
Just had garden office built. Purchased the Zyxel access point. I hardwired it to my router in house to set it up. I’ve created a new Wi-Fi for the office and when I’m in the house, it works fine. I’ve moved it to the office, plugged it in and plugged in Ethernet to the RJ45 socket…I already have a CAT6 running from office…
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Issue Sérial and MAC NR5101- OK FINISH
Hello community, I just bought a nice NR5101. But now its serial number and MAC number is not taken into account to register it. I do not understand why . A bug or something else? Thank you in advance for any help you can give me in order to register my device.
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Howto prevent devices other than the WAP connect to the ethenet calble running to that WAP
hi, I have a WAP setup in my garden and want to prevent that the ethetnet cable(When removen from the WAP can be used to plug into another device to acces my network. How can this be done? I have a GS1915-24EP switch installed. Kr
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SCR50AXE Not Working In Nebula
Anyone had a luck getting this to work? I followed the setup guide but appliance is always offline in NCC. Devices connected to it have internet access though. Tried with 2 different WAN connections offering DHCP and PPPOE with same result.
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NWA210AX Console Port
Hi All I have AP that went down today and I want to see if the appliance is accessible via CLI. I have the USB TTL cable but I cannot find any reference material regarding the Pin Out. Can anyone help? There is a triangle under 1 pin which I assume to be pin 1?
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NR7101 not able to connect to Nebula Cloud (offline)
Hi My NR7101 is up and running for a few days. I registered the router on the Nebula platform but it show all the time offline. After some research I tried to follow this article. https://support.zyxel.eu/hc/en-us/articles/4417069845138-NCC-How-to-add-a-nebula-Mobile-Router-into-Nebula But on the dashboard of my device is…
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Important Update: Discontinuation of Facebook Wi-Fi Authentication Service
Dear Valued User, As Meta has decided to retire the Facebook Wi-Fi service, we regret to inform you that Facebook Wi-Fi authentication feature will no longer be available from June 12th, 2023. If you have been using Facebook Wi-Fi authentication, we recommend changing other authentication method as soon as possible on…
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SmartMesh extremely unstable on two NWA50AX
Hi there, Recently I'm having a lot of issues with my two NWA50AX, one connected via Ethernet to the main network, and the other connected to the first one as a smart mesh repeater. They will work for a couple of hours and then the wireless one will be unable to connect. If I go into the event log I see some “Wrong WPA2…
