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Could not connect mobile app to Multy U after reset
Hello! I have two-units Multy U system for more than half a year. 2 weeks ago I got a notification about a new firmware update. After the update, it worked without any problem. But last Friday the wi-fi network stays accessible but without the Internet. After a conversation with my provider, I found that the Internet works…
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Multy M1 AX1800 3 Pack System - Terrible connection status
Hello I have had my system now since January, having replaced a 2 pack system in December due to poor connectivity. I am with Virgin in the UK and have set up Internet monitoring with thinkbroadband to confirm whether its the supply or redistribution by Multy. I suffer random drop outs of the system, checking the logs some…
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Multy M1 - Work MS Teams stops all other internet access
Hello does anyone know why or how MS teams of a laptop connected wireless could stop all other internet access ? I seem to have this issue, there is no loss of audio or video on my teams call but all other devices lose connection. Cant find this in other forums.
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3 x Multy M1’s Mesh - 2.4 & 5ghz same Ssid?
Hi, I have installed 3 x M1 Multy’svin a Mesh network with my Virgin Media router in modem only mode. should I have separate SSID’s for the 2.4ghz and 5ghz wifi networks? Am struggling a bit with getting my Sky Q box to connect and stay connected to the shared SSID so wondered what the negatives were to separating the…
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WSQ50 consent web access interface to manage it?
message on web interface: Multy's Parental Control is active, the Internet is blocked. It is believed that if I have encountered an error, ask the administrator to unblock you. I've done setup via app, and the app can't disable parental control, I can edit profiles, but the message doesn't change! thanks Paolo
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M1 not identifying DHCP
Trying to configure one of my M1s as master. But it will not accept DHCP given by my router. It will ask if it should use PPoE or static IP. Neither is possible and retires does not help. I use the exact same spot with the same Ethernet cable as another device that will connect and be master. This device is disconnected…
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Being kicked out from network, Multy M1
I started using my new network today, using 6 pcs of Multy M1. It seemed ok in the beginning, but now some of the units are having problem to connect, or they are simply being kicked out. Of course the WAF is now rock bottom. My wife just lost connection during a live stream, which was not very popular. Could it be because…
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How to set Multy M1 Wan port to connect to fibre modem
I have a TP-link router with the WAN port connected to my fibre modem but trying to replace it with a Multy M1 does not work. The automatic connection software fails and trying to do it manually via a web browser on a laptop does not show the same fields for settings as on the TP-Link. If I do the best I can for settings…
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Reduce/configure the output power of the Multy M1
Hi, I have just installed one Multy M1, and the coverage is reaching too far. I want to reduce the output power of each of the Multy M1s (I have bought a total of 4, that I will use in bridge mode in different areas of the house). How can this be performed? Thanks. Eneko
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Multy M1 as bridged AP's
Hi, I have 2 pairs of Multy M1's and have pretty much given up on them as a Mesh system, the way my property laid out makes them impractical because of the lack of bandwidth control. I would like to, if possible recycle them as Bridged mode AP's at different locations in the property. They seem to be unable to operate as…
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Unable to get Multy M1 to get IP via DHCP from ISP
Just got a Multy M1 3 node system that I was hoping to use. But unfortunately it is totally impossible to get the M1 to get DHCP IP from my ISP. If I connect it to my old TP-Link router I am about to replace, the installation proceeds. And I managed to update the firmware on the M1. But as soon as I move the ISP cable to…
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Multy M1: How to disable WPS completely?
Dear community, I have received two Multy M1 devices from Deutsche Telekom as a part of their starter package for small business clients. I set one up as the primary device, the other one as a satellite. As the devices are in a small business, it may be possible for customers or visitors to interfere with the device.…
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Ethernet backhaul - Switch
I run 3 Multy M1 on a switch that is connected to my router (Fritz 7590AX) in the basement. The Multy M1 router is in the living room on the ground floor, the satellites on the first and second floor. The Fritzbox only establishes the Internet connection and assigns the IP addresses. Each Multy M1 is connected to its LAN1…
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Multy M1 network not detected by Lenovo g50-80 laptop
Hi, I managed to get the Multy network up and connected 6 different devices to it: 2x ipads, one desktop computer and 3 cellphones, but the somewhat older Lenovo g50-80 laptop with win10 home edition doesn't see any of the Zyxel networks. It does however see the TP-Link wifi network that the Multy router is plugged into.…
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Multy m1 won't connect with each other, refuses to add
Hello, I just bought this product of "Multy M1 WSM20 pack of three". I followed the instructions, downloaded the app, said yes to the download firmware question, but after adding the satellite multys they showed as "not connected" on the app. So I tried to re-add them, by deleting them from the homenetwork on the app.…
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Multy M1 vs Multy Plus?
Hi, I was wondering if any of the zyxel techs could answer this question: Is the Multy M1 less capable/powerful than the Multy Plus system in terms of being overpowered by other Wi-Fi networks? I have the Multy Plus and am considering replacing it with the M1, but looking through the Multy M1 user guide under "Get to Know…
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Multy M1 3xAP
How to configure the connection? 1 M1 connected to the router via cable, the other M1 wirelessly. Each M1 is on a different floor. The one that is wired to the router is on the third floor and then the satellites on the second and first floors. The satellite on the second floor works fine but on the first floor I have…
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Multy U Solid Green LED, cant connect to it in any way.
I was troubleshooting the internet being down and decided to try to reset the router by holding down the button (inside the hole) on the back of the device. Once it booted up again it seems to be bricked, it displays solid green LED and I cant connect to the wifi (phone says “network access denied” or something of the…
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My app is not working
i can do everything as it should but whenever i set it up it just says system error and needs to reset the router. I habe reset it many times but still nothing. And i could not find anywhere to contact support.
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Problem with Multy U password resets itself to original
I am using a Multy U mesh system and have the problem that my wifi passwords resets themselves from time to time to the original ones. Not sure this goes along with firmware updates, it seems more to happen randomly. Any idea how to prevent this to happen?
